Refund policy

Returns & Refunds

We want you to be happy with your purchase and take great care to ensure all items are checked before dispatch.

When Returns Are Accepted

We can accept returns only if an item arrives faulty, damaged, or incorrect.

If there’s an issue, please contact us within 48 hours of delivery with:

• Your order number

• A brief description of the problem

• Clear photos of the issue

Once reviewed, we’ll be happy to arrange a replacement or refund.

Non-Returnable Items

At this time, we’re unable to accept returns for:

• Change of mind

• Incorrect size or colour choice

• Items that have been used or washed

This helps us maintain quality and hygiene standards while keeping prices fair.

Our Promise

If something isn’t right with your order, we’re here to help and will always work to resolve genuine issues quickly and fairly.